Marvel188 Privacy Policy — Malaysian Player Data Protection

Marvel188 ("we", "platform", "Company") is fully committed to protecting the privacy and security of personal data for all players using our online casino and Sports Betting platform in Malaysia. This Privacy Policy is designed to provide complete transparency on how we handle your information.

This Privacy Policy applies to all personal information you provide to Marvel188 through our official website, mobile app, live chat, email, WhatsApp, and all other communication channels associated with the Marvel188 platform.

By registering and using Marvel188's services, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please discontinue using the platform and contact us to close your account.

Marvel188 collects various types of personal information when you register, use the platform, or contact our support team. This collection is carried out solely for legitimate purposes necessary to operate our services.

We only collect information required for specific purposes and do not gather excessive data. Sensitive information such as MyKad numbers is collected solely to meet KYC verification requirements mandated by responsible online gambling industry standards.

Every piece of data collected by Marvel188 is used for clearly defined, legitimate purposes. We do not use your information for any purpose unrelated to the provision of platform services without first obtaining your consent.

Marvel188 uses your personal data primarily for the following purposes:

• Account management: Creating and maintaining your player account, processing registrations, and verifying your identity through the required KYC process
• Transaction processing: Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX, as well as processing winning withdrawals to your Malaysian bank account
• Customer support: Responding to inquiries, resolving complaints, and providing technical support to players
• Platform security: Detecting and preventing fraud, money laundering, and suspicious activity
• Responsible gaming: Monitoring betting patterns to identify players who may need responsible gaming assistance
• Marketing communications: Sending you bonus offers, promotions, and the latest game updates — subject to your consent
• Platform improvement: Analyzing how players use Marvel188 to continuously improve the user experience
• Legal compliance: To fulfil reporting and compliance obligations to the relevant authorities

Marvel188 does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, in certain situations, we may need to share your information with specific parties as outlined below.

• Payment provider: Transaction information is shared with payment service providers such as DuitNow, FPX, and local e-wallets solely for the purpose of processing your financial transactions
• IT service provider: Companies that help us manage the platform's technical infrastructure, subject to strict confidentiality agreements
• Legal authorities: Information may be disclosed to the police, regulatory bodies, or courts when required under Malaysian law
• Fraud prevention: Certain information may be shared with fraud prevention agencies to protect the platform and other players

Marvel188 invests seriously in security infrastructure to ensure your personal and financial data is consistently protected against cyber threats, unauthorized access, and data breaches.

Key security measures we have in place include:

• 256-bit SSL Encryption for all data transfers between your device and Marvel188's servers
• Two-factor authentication (2FA) available to all member accounts as an added layer of security
• Multi-layer firewall to protect server infrastructure from external attacks
• Real-time threat monitoring by Marvel188's cybersecurity team around the clock
• Regular security audits by independent parties to identify and address system vulnerabilities
• Automatic data backup to ensure service continuity and data recovery in the event of an incident

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% secure. You are also responsible for keeping your account password safe and not sharing it with anyone.

Marvel188 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect certain features on the Marvel188 platform. We recommend keeping basic cookies enabled for the best gaming experience.

Under Malaysia's Personal Data Protection Act 2010, you as a data subject have certain rights regarding your personal information held by Marvel188. We respect and facilitate the exercise of these rights.

To exercise any of the above rights, please contact our data protection team by email at support@marvel188.my. We will process your request within 14 business days.

Marvel188 pays particular attention to the security of players' financial information given its sensitivity. All payment-related information, including your Malaysian bank account and e-wallet details, is protected to the highest security standards.

• Credit or debit card details are not stored directly on Marvel188's servers — all transactions are processed through PCI DSS-certified payment gateways
• Your Malaysian bank account details registered for withdrawals are stored in encrypted format
• All deposit and withdrawal transactions via DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay are logged for security and verification purposes
• Marvel188 uses an automated fraud detection system that monitors all financial activity in real time

Marvel188 retains your personal information for as long as necessary to fulfil the purpose for which it was collected and to meet any related legal obligations. Once the retention period expires, data will be securely deleted or anonymised.

After your account is closed, Marvel188 will retain your data for the period required by law before it is permanently deleted. You may contact us at any time to enquire about the status of your data.

Marvel188 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, new technologies, legal requirements, or other relevant factors.

If material changes are made to this Privacy Policy, we will notify you via:

• Prominent notice on the Marvel188 platform homepage
• Email sent to the registered email address on your account
• Pop-up notification on next login

Your continued use of the Marvel188 platform after any changes take effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

If you have any questions, concerns, or complaints about how Marvel188 handles your personal information, we encourage you to reach out to us directly. Our team is ready to assist you.

You can also browse the Frequently Asked Questions (FAQ) or read our Terms & Conditions for more information on how Marvel188 operates in the interests of Malaysian players.